From the very establishment of SEMA, the primary goal has been to offer products in superior quality corresponding to the particular price range.

In spite of every emphasis on quality, it is more than evident that sometimes the customer has problems with defective goods. Therefore, we consider customer service to be crucial in view of building confidence and the positive image of our company.

Our targets in terms of customer services:

• Fair approach in the case of contentious claims,
• Warranty and claim regulations accessible to the public,
• Active cooperation with fishing tackle vendors in resolving claims,
• Resolving guarantee repairs in no time,
• Sufficient spare parts stock
• Building a network of authorized service centres

SEMA provides full customer service on the entire product range of the offered and sold goods according to the Civil Code, No. 40/1964 Coll., and according to the Act No. 634/1992 Coll., on Consumer Protection, as amended.